If you have a question, a problem or an idea, we’re happy to help.
Chat with us in the app
Open Planzer at app.planzer.io or in the desktop app.
Click the chat bubble in the bottom corner of the screen.
Write your message and send it.
The chat isn’t available in the iPhone, iPad and Android apps. From your phone, email us instead.
You can also use the chat to report a bug or suggest a feature.
Email us
Send an email to [email protected]. Please write from the email address you use for Planzer, so we can find your account quickly.
When will I hear back?
We reply to every message within 48 hours, and usually sooner.
Help us help you faster
Include as much of the following as you can:
What you were trying to do, and what happened instead
Which version you’re using: web browser (and which browser), iPhone, iPad, Android, Mac, Windows or Linux
Any error message you saw, word for word
A screenshot or short screen recording
For calendar or integration issues, which service it is (for example Google Calendar or Jira)
Things we can help with by email
Changing the email address on your account
Getting a copy of your data
Adding extra tasks you’ve earned by leaving a review (send us a screenshot of the review)
Questions about payments and invoices